Payment Policy

Welcome to BONASHE-lonza. This payment policy clarifies the terms and conditions for payment when shopping on this website. Please read this policy carefully before submitting your order.

1. Payment Methods

We accept the following payment methods to ensure your shopping convenience:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Maestro
  • Mastercard
  • Visa

2. Payment Security

We take your payment security very seriously. All online transactions are protected using industry-standard encryption technologies (such as SSL/TLS) to ensure the security of your personal and payment information during transmission. Your information is not stored on our servers but is processed and stored by a trusted third-party payment service provider.

3. Order Confirmation and Payment

  • Order Submission: After you complete your selection and submit your order on the website, you will be directed to the payment page.
  • Payment Authorization: After you complete payment, we will request payment authorization from your payment institution. Your order will only be confirmed after authorization is obtained.
  • Order Confirmation Email: After successful payment, you will receive an order confirmation email containing your order details, purchased product information, payment amount, and estimated shipping time. Please keep this email safe.
  • Payment Failure: If payment fails, you will receive a notification. You can try changing your payment method or contact our customer service for assistance.

4. Pricing and Currency

  • Product Prices: All product prices displayed on the website are in Canadian Dollars (CAD).
  • Price Changes: We reserve the right to adjust product prices at any time without prior notice. However, the prices of products in your submitted orders will not be affected.
  • Shipping Fees: Free shipping.

5. Refund Policy

  • Refund Process: If you need to return an item or cancel your order, please refer to our return policy. Refunds will be processed after we receive the returned item and confirm that it meets the return conditions.
  • Refund Time: Refunds are typically returned to your original payment account within 8-17 business days. The exact arrival time depends on the processing speed of your payment institution and bank.
  • Refund Amount: The refund amount will be the actual amount you paid for the goods, excluding shipping costs (unless the return is due to our fault).

6. Payment Disputes

If you have any questions or disputes regarding payment, please contact our customer service team promptly. We will do our best to assist you in resolving the issue.

7. Contact Us

Shop Name: BONASHE-lonza

Address: 10464 82 Ave NW, Edmonton, AB T6E 4Z7, Canada

Phone Number: +1 780-394-1794

Email: info@bonashelonza.com

Business Hours(Mountain Time)：
Mon–Sat: 11:00 AM – 6:00 PM
Sun: 12:00 PM – 6:00 PM

Response time: We will reply to customer messages within 24 hours.

Thank you for choosing BONASHE-lonza!