Privacy Policy

Effective Date: May 18, 2026

Welcome to BONASHE-lonza. We take your privacy very seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop on this website. Please read this policy carefully before using our services.

1. Information Collection

To provide you with quality services and products, we may collect the following types of personal information:

  • Identification Information: Such as your name, email address, phone number, mailing address, and billing address.
  • Order Information: When you make a purchase, we collect your order details, including the products purchased, quantity, price, payment method, and transaction ID.
  • Payment Information: We collect information about the payment method you choose, but please note that your complete information is not stored on our servers but is encrypted by a trusted third-party payment service provider.
  • Account Information: If you create an account, we collect your username, password (in encrypted form), and account preference settings.
  • Device and Usage Information: When you visit our website, we may automatically collect your device information (such as IP address, device type, operating system, browser type) and your interaction information with the website (such as page views, clicked links, visit time, and referral sources). This information is typically collected through cookies, pixel tags, and other similar technologies.
  • Communication Information: When you contact us via email, phone, or online chat, we collect your communication content and contact information.

2. Sources of Personal Information

We primarily collect your personal information through the following channels:

  • Information You Provide Directly: When you register an account, place an order, subscribe to our mailing list, participate in surveys, or interact with us in other ways, you provide us with information directly.
  • Automatically Collected Information: When you visit our website, we automatically collect your device and usage information through cookies and other tracking technologies. These technologies help us analyze website traffic, improve user experience, and provide personalized content.
  • Third-Party Sources: In some cases, we may obtain your information from third-party partners.

3. How We Use Your Information

We collect your information primarily for the following purposes:

  • Processing and fulfilling your orders, including payment processing and goods delivery.
  • Sending order updates, shipping notifications, and marketing communications (if you have consented).
  • Improving our products, services, and website functionality.
  • Personalizing your shopping experience and recommending products you may be interested in.
  • Preventing fraud and ensuring website security.
  • Complying with legal and regulatory requirements.

4. Information Sharing and Disclosure

We will not sell your personal information. We may share your information with third parties in the following situations:

  • Service Providers: Sharing with third-party service providers who assist us in operating our business, such as payment processors, logistics companies, marketing service providers, and IT support.
  • Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety.
  • Business Transfer: In the event of a company merger, acquisition, or asset sale, your information may be transferred as part of the assets.

5. Your Rights

You have the right to access, correct, and delete your personal information, and the right to restrict or object to our processing of your information. To exercise these rights, please contact us through the following methods.

6. Data Security and Retention

We employ industry-standard security measures (such as encryption and firewalls) to protect your personal information from unauthorized access, disclosure, use, or modification. We will retain your personal information for the time necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

7. Third-Party Links

Our website may contain links to third-party websites. These third-party websites have their own independent privacy policies, and we are not responsible for their content and activities. We recommend that you review their privacy policies when visiting these websites.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we discover that we have unintentionally collected information from children under the age of 13, we will delete it immediately.

9. Cookies

Our website uses cookies and other similar technologies to improve your browsing experience, analyze website traffic, and personalize content. You can manage or refuse cookies through your browser settings, but this may affect some website functions.

10.Contact Us

Shop Name: BONASHE-lonza

Address: 10464 82 Ave NW, Edmonton, AB T6E 4Z7, Canada

Phone Number: +1 780-394-1794

Email: info@bonashelonza.com

Business Hours(Mountain Time)：
Mon–Sat: 11:00 AM – 6:00 PM
Sun: 12:00 PM – 6:00 PM

Response time: We will reply to customer messages within 24 hours.

Thank you for choosing BONASHE-lonza!